Support

Need help? Email support@theancient.games and include your username, your device (for example iPhone 15 or Pixel 8) and what happened. We usually reply within two business days.

Common questions

I got a new phone. How do I keep my progress?

Sign in with the same Apple, Google, email or Facebook account you used before, and your floors, Gears and items come back.

My purchase didn't arrive.

Open the Shop and tap Restore purchases. If it still doesn't appear, email us with the date of the purchase.

How do I remove ads?

Buy Remove Ads in the Shop. Optional ads for rewards stay available if you want them.

How do I add friends?

Open Friends and share your invite link, add a friend by username, or connect Facebook to find friends who play.

How do I delete my account?

See Delete your data.